Customer Service Representative
3.
7 Royal Oak, MI Royal Oak, MI Part-time Full-time Part-time Full-time From $15 an hour From $15 an hour Job Description The Customer Service Representative assists prospective and current customers by facilitating information regarding OFFICIAL Driving School products and services.
The Customer Service Representative treats all customers with respect, kindness and patience and has the goal to assist any customer in need.
Customer Service Representative is expected to assist instructors with problems as they arise.
Customer Service Representative is a direct report to the Customer Service Lead(s).
Customer Service Representative duties:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Collect information, from customer, to accurately maintain their account Management of inbound and outbound calls Use of appropriate communication with customers and instructors based on appropriate communication medium Meet personal/team sales targets and call handling quotas Keep records of customer interactions, process customer accounts, and file documents Problem solve, with customer, using discretion to move escalations to Customer Service Leads as needed Understand and utilize technology appropriate to industry Ability to use written and verbal communication effectively and appropriately Understand company and industry policies and compliance as related to services and products Complete additional tasks, as assigned, in a timely manner Work some evevnings and rotating weekend shifts Job Types:
Full-time, Part-time Pay:
From $15.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Are you willing to work some evenings and weekends? How many years of customer service experience do you have? Work Location:
In person The Customer Service Representative assists prospective and current customers by facilitating information regarding OFFICIAL Driving School products and services.
The Customer Service Representative treats all customers with respect, kindness and patience and has the goal to assist any customer in need.
Customer Service Representative is expected to assist instructors with problems as they arise.
Customer Service Representative is a direct report to the Customer Service Lead(s).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Royal Oak, MI Royal Oak, MI Part-time Full-time Part-time Full-time From $15 an hour From $15 an hour Job Description The Customer Service Representative assists prospective and current customers by facilitating information regarding OFFICIAL Driving School products and services.
The Customer Service Representative treats all customers with respect, kindness and patience and has the goal to assist any customer in need.
Customer Service Representative is expected to assist instructors with problems as they arise.
Customer Service Representative is a direct report to the Customer Service Lead(s).
Customer Service Representative duties:
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Collect information, from customer, to accurately maintain their account Management of inbound and outbound calls Use of appropriate communication with customers and instructors based on appropriate communication medium Meet personal/team sales targets and call handling quotas Keep records of customer interactions, process customer accounts, and file documents Problem solve, with customer, using discretion to move escalations to Customer Service Leads as needed Understand and utilize technology appropriate to industry Ability to use written and verbal communication effectively and appropriately Understand company and industry policies and compliance as related to services and products Complete additional tasks, as assigned, in a timely manner Work some evevnings and rotating weekend shifts Job Types:
Full-time, Part-time Pay:
From $15.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
Day shift Evening shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Are you willing to work some evenings and weekends? How many years of customer service experience do you have? Work Location:
In person The Customer Service Representative assists prospective and current customers by facilitating information regarding OFFICIAL Driving School products and services.
The Customer Service Representative treats all customers with respect, kindness and patience and has the goal to assist any customer in need.
Customer Service Representative is expected to assist instructors with problems as they arise.
Customer Service Representative is a direct report to the Customer Service Lead(s).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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